The Academy of Music Theatre, an 816-seat performing arts center, located in beautiful downtown Northampton, Massachusetts, seeks a Theater Manager who will ensure quality customer service and the smooth and effective operation of the theater during productions and other events. This individual is responsible for recruiting, training and supervising customer service staff, including house managers, concessions workers, and volunteers, and also oversees the activities of third-party vendors (e.g., caterers) who participate in supporting productions. The Academy is a fast-growing non-profit. Applicants with the following experience and skills preferred:
Front-of-House Responsibilities:
- Provide appropriate house management for all rehearsals, performances and events, including development events
- Oversee all front of house staff and volunteers, including recruitment, hiring, scheduling
- Work closely with backstage staff to ensure a timely start to performances
- Assist Development Committee and Executive Director with development and community events planning
- Ensure that front-of-house staff follow proper procedures as established by the theater’s board and management to maintain guest safety and comfort
- Serve as the point person for handling any situations that arise with guests immediately before, during and immediately after performances.
- Supervise the maintenance and cleaning of public spaces, including the main theater seating area, lavatories, lobby and lounge, heating and cooling systems
- Supervise Box Office
- Arrange building maintenance with Central Services or outside vendors
- Tracking rental charges and fees and providing invoice for renters
Concessions responsibilities
- Coordinate concession and merchandise displays in the concession area
- Manage vendors associated with concessions
- Maintain concession inventory and reports
- Apply for permits and licenses associated with concessions and vendor activities (e.g., liquor licenses, raffle permits)
Volunteer responsibilities
- Recruiting, coordinating and training all front-of-house volunteers, including ticket takers, ushers, hosts, or reception workers
- Communicating opportunities to existing volunteers
- Providing proper supervision for volunteers at events at the theater
- Coordinating any artwork, seasonal decorations or advertisement on display
Communications
- Manage social media accounts
- Manage E-newsletter
- Poster displays
- Marquee
Any other tasks assigned by Executive DirectorQualifications:
- B.A. in related field
- Strong knowledge of theater, performing arts and film and experience working in theater or a related field
- Excellent communication skills
- Ability to manage multiple projects and responsibilities
- Customer service skills and experience
- Ability to manage staff effectively
- Strong familiarity with computer software, including word-processing, Excel spreadsheets, email, and Webmail. Knowledge of Box Office software helpful.
- Physical ability to lift and carry boxes, equipment and supplies up to 30 lbs.
- Physical ability to be on one’s feet for extended periods of time and to climb stairs to access balcony areas.
- Ability to work nights and weekends on a flexible schedule as required.
- Certified in first aid procedures and cardiopulmonary resuscitation (CPR) preferred
- ServSafe or TIPS certification will be required upon employment
How To Apply:
Send résumé and three references by November 30th to Executive Director, Debra J’Anthony at djanthony@aomtheatre.com or mail to Academy of Music, 274 Main Street, Northampton, MA 01060. No phone calls please. For further information, please visit www.aomtheatre.com
Apply by:
November 30, 2023
Salary:
$56,000 – $60,000 /
About this Organization:
The Academy of Music Theatre is an 816 seat non-profit performing arts center located in the beautiful college town of Northampton, Massachusetts.