The Patron Services Manager leads Fort Salem Theater (FST) and Fort Salem Studio’s patron services, overseeing all front-line (box office and front of house volunteers) interactions between FST and its patrons. The PSM ensures a positive customer service experience for each patron and a welcoming environment for audiences of diverse backgrounds, range of theater-going experience, age and ability. This is a part time position with occasional remote working opportunities, but in-person requirements for public events. This position reports to the Executive and Artistic Director. 

Box Office:

• Fulfill ticketing orders via phone, mail, email, and in person.
• Train and supervise box office volunteers in processing orders through OvationTix (no previous experience necessary).
• Process comp ticket requests from artists and staff.
• Maintain FST’s ticketing system through OvationTix, including setting up and ensuring the accuracy of productions, packages, pricing, and patron records.
• Run bi-weekly ticketing reports.
• Assist performing arts students and families with enrollment and billing assistance through Studio Director (no experience necessary). 
• Manage venue calendar.

Front of House:

• Schedule and supervise all FOH operations (volunteer ushers, concessions, etc).
• Manage office supply and concessions item ordering.

Supervision & Collaboration:

• Supervise all front of house and box office volunteers

Misc:

• Basic cleanup and trash removal before or after public events.

Knowledge and Essential Skills:

• Excellent customer service skills
• Demonstrated track record of leadership, including leading people of a variety of backgrounds, ages, and experience levels
• Excellent organizational and multi-tasking skills
• Ability to work independently in a fast-paced, deadline-oriented environment with good cheer
• Computer savvy, with general understanding of Mac computer systems, Google Drive, Microsoft, smartphones and other basic technology accessories. 

Qualifications:

Candidate should have customer service experience and basic knowledge of (or interest in)  theater, arts, or non-profit environment, specifically with experience working with a diverse group of patrons and colleagues.

Salary:

This is an hourly position, starting at 10-12 hours/week with a starting salary of $17/hour. Hours have reasonable flexibility, but performances are generally held 1-2 weekends per month (Fridays and Saturday at 7:30, Sundays at 2:00). The Patron Service Manager should most frequently serve as the performance box office representative, but has flexibility to train a member of our volunteer committee for select events.

Additional perks include free theater tickets, flexible work location (outside of performance schedule), discounted and/or free Fort Salem Studio classes for you or an immediate family member, access to classroom and studio space as requested. 

Please apply to Kyle@FortSalem.com with a resume. Must have reliable transportation.